Frequently Asked Questions
Where do you ship?
We currently ship throughout New Zealand using trusted courier partners. Whether you’re in Auckland, Wellington, Christchurch or a rural area, we’ll get your pantry favourites to your door.
How long does shipping take?
Orders are usually dispatched within 1–2 business days.
Estimated delivery times:
- South Island: 1–3 business days
- North Island: 2–5 business days
- Rural addresses may take a little longer.
You’ll receive a tracking number as soon as your order has been dispatched.
How much does shipping cost?
Shipping is calculated at checkout based on the weight of your order and delivery location.
We also offer free shipping on eligible orders—keep an eye out for our current free shipping offer.
Do you offer Click & Collect?
Yes! Christchurch customers can choose Free Local Pickup at checkout. We’ll email you when your order is ready for collection.
What products do you sell?
The Pantry Co. specialises in authentic international pantry staples, snacks, beverages, spices, cereals and household favourites from around the world.
While we currently stock many Southern African favourites, we’re continually expanding our range to include products from more countries and cultures.
Will you be adding more products?
Absolutely! We’re always sourcing new products based on customer requests and popular favourites.
If there’s something you’d love us to stock, we’d love to hear from you.
Are your products authentic?
Yes. We carefully source genuine products from trusted suppliers so you can enjoy the authentic flavours you know and love.
My favourite product is sold out. Will it be back?
We restock our most popular items regularly.
If something is out of stock, sign up to be notified when it’s available again, or contact us and we’ll let you know when we expect our next shipment.
Can I request a product?
Yes! We love hearing what our customers are looking for.
Simply email us or send us a message on Facebook or Instagram, and we’ll do our best to source it.
How can I contact you?
You can reach us by:
- Contact form on our website
- Facebook Messenger
We’ll aim to respond within one business day.
What payment methods do you accept?
We accept all major credit and debit cards, as well as the secure payment options available at checkout.
Is my payment secure?
Yes. All payments are processed through Shopify’s secure payment system using industry-standard encryption to keep your information safe.
Can I return my order?
If there’s an issue with your order or it arrives damaged, please contact us within 48 hours of delivery.
We’ll work with you to find the best solution as quickly as possible.
Can I change or cancel my order?
If your order hasn’t been packed or dispatched yet, we’ll do our best to help.
Please contact us as soon as possible after placing your order.
Do you have a physical store?
At the moment, The Pantry Co. is an online store with Christchurch pickup available. This allows us to offer a wide range of products while delivering across New Zealand.
Can’t find what you’re looking for?
We’re here to help!
Email us at hello@thepantryco.nz or send us a message through our Contact page, and we’ll get back to you as soon as possible.